Many thanks for your fax dated 7th September address to General Manager concerning the problems you experienced during your last visit from 29th-30th August. Mr. Ford, our General Manager is away on leave at present and therefore I have taken the liberty of replying to you on his behalf.Vva子文库范文网

Mr. Niemann, please accept our sincere apologies for the problems you have experienced - our policy, which you were unfortunately wrongly informed as a newnpolicy, stands that those Golden Circle members who are eligible for upgrades may book through any channel, subject of course to room availability. I have subsequently taken appropriate steps to ensure that none of our other eligible Golden Circle guests are similarly inconvenienced in future.Vva子文库范文网

I have also noted your comments concerning our housekeeping Staff and their lack of English and basic courtesy and I assure you that we will be intensifying our training efforts in both those areas in an effort to improve our standards.Vva子文库范文网

It is only through feedback such as your own that we can judge ourselves honestly and enhance the overall experience for you, our valued guest and therefore I thank you for taking the time to put pen top paper.Vva子文库范文网

We are normally very proud of the service which we offer at China World, and thus, in an effort to redeem ourselves, we would like to offer you one night's complimentary accommodation when next you visit Beijing. To this end, I would be grateful if would contact me personally and I will gladly make the necessary arrangements on your behalf along with any specific requirements you may have.Vva子文库范文网

My apologies once again and I look forward to welcoming you back to China world Hotel in the near future.Vva子文库范文网

RegardsVva子文库范文网

Alfred ZhuangVva子文库范文网

Front Office ManagerVva子文库范文网

给国外客户的道歉信(二)Vva子文库范文网

Dear (写客户的名字)，Vva子文库范文网

Please allow me to take this opportunity to apologise for the wrong delivery of your order. We at (写本公司的名字)always try to ensure that our orders arrive promptly and will do our best to ensure that this never happens again.Vva子文库范文网

Thank you for your patience and understanding and once again please accept my sincere apologies for any inconvenience which resulted from the wrong delivery of your order.Vva子文库范文网

If I can be of any further assistance please do not hesitate to contact me.Vva子文库范文网

Best regards,Vva子文库范文网

(写本人的名字)Vva子文库范文网

(日期)Vva子文库范文网

给国外客户的道歉信(三)Vva子文库范文网

Dear customer,Vva子文库范文网

I am the GM of the hotel.I am sorry to hear you are not pleased with us.First let me thank you for your coming to our hotel.You are a friendly and polite customer.Second,I would like to make an apology to you for our bad service. A few days ago you went to our hotel.When you got there,our waiters didn't help you with the baggage quickly,which you had complained about for many times.As soon as I knew about that,I felt very angry.How can we do that for customers?Now I am glad to tell you that something has been done .Vva子文库范文网

The waiters who were on duty that day have been criticized.They have made a promise that would not happen from now on.So I hope you can forgive us and come to our hotel again.Vva子文库范文网

As we know,customer is the God.If you have any questions or suggestions,please call us anytime anywhere.Vva子文库范文网

Thank you again.Vva子文库范文网

给国外客户的道歉信(四)Vva子文库范文网

Dear customer,Vva子文库范文网

A few days ago you went to our hotel.When you got there,our waiters didn't help you with the baggage quickly,which you had complained about for many times.As soon as I knew about that,I felt very angry.How can we do that for customers?Now I am glad to tell you that something has been done .Vva子文库范文网

The waiters who were on duty that day have been criticized.They have made a promise that would not happen from now on.So I hope you can forgive us and come to our hotel again. As we know,customer is the God.If you have any questions or suggestions,please call us anytime anywhere. Thank you again.Vva子文库范文网